It depends on the quantity of that item and the length of time it's hired for. Please contact us for a quote.
No - all our prices are displayed excluding GST. The GST content will be calculated at checkout.
Yes, but we don't have that available on our website yet. If you're wanting to order a large quantity of something, best to email email@example.com for a quote.
Yes, absolutely. We cater to any sized production, big or small.
No. If you need crew for your shoot, we can point you in the right direction.
We off insurance at 10% of the rental price, alternatively you can source your own insurance.
Yes, for a small fee. Please contact us for a quote.
After hours options are available, just ask us and we can figure something out together.
Yes absolutely, this will incur freighting costs.
Not currently! But we're working on it. Best to give us a call on +64 4 909 3090 to discuss what you need.
Shipping (for consumables orders only)
Yes! You are very welcome to, especially if you need something urgently.
We're open Monday - Friday, 7.30-5pm. Let us know if your order is urgent and we'll do our best to get it ready fast.
It depends on where you are, and what courier service you choose. Live freight options and prices are given at checkout. Delivery and tracking details will be provided in your confirmation email.
Most items should be delivered within 2-3 working days.
If you need something urgently, please let us know before you purchase. Give us a call and we'll see what we can do.
We currently use Courier Post (NZ Post), NZ Couriers, and Post Haste. If you are purchasing items classed as dangerous goods, your order will be shipped with Post Haste.
For South Island customers, you will be offered both 2-day or overnight shipping options at checkout.
If you need something large freighted to you, such as hire gear, we will most likely use Mainfreight.
A confirmation email will be sent to you with a tracking number once your order is good to go.
If you didn't receive this, or have lost it, please contact us and we can let you know your tracking number.
Yes, it is free for orders over $500 (ex. GST).
If you are filming with one of the local Wellington studios (Stone Street, Avalon, Lane Street), we will deliver free of charge with no minimum spend required. There is a code required upon checkout for this option.
Local deliveries take place on Tuesdays and Thursdays. If you need something faster you are welcome to send a runner, or call us and we'll see what we can do.
On special request if need be. Prices and freight times are on a case-by-case basis. Please contact us if you need to organise this.
We take EFTPOS and credit cards, in store and online. You can also pay via bank transfer if you prefer, however proof of payment will be needed before we ship the goods (unless you have an account with us).
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. See our Refund Policy for more detailed information.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Contact us and we'll sort you out. If it was purchased, please make sure you have your receipt.